Order Cancellation: Orders can be cancelled within 2 hours of placement. After this window, cancellations will not be accepted. Refunds: Refunds are applicable only for defective or damaged items, provided they are reported within 24 hours of delivery with supporting proof (photo/video). Non-Refundable Items: Custom-made or personalized items are not eligible for return or refund. Process: To initiate a return or refund request, please contact Sameer Enterprises initiate mobile number within the specified time frame. We strive to ensure every purchase meets your expectations and appreciate your understanding of these policies.